Once you issue a refund in WIZniche POS, it goes through its own processing cycle before the money actually reaches your customer. The Pending Settlement status reflects this in-progress state.
Pending Settlement
When a refund is first submitted, it enters a Pending Settlement status. This means the refund has been accepted and is processing, but the funds have not yet fully returned to the customer's payment method. You'll see a log entry such as:
Refund Submitted — Refund of $100.00 submitted — pending settlement.
How Long Settlement Takes
Settlement time depends on the original payment method:
Card refunds typically settle within a few business days, though the exact timing depends on the customer's card issuer.
ACH refunds generally take longer to settle due to the nature of bank transfers.
Cash and check refunds are recorded as completed once issued, since there's no card network settlement involved.
Where to Check Refund Status
Open the refund transaction (RX-XXXX) from your Transactions list to view its current status and full activity log, including the original submission and any subsequent status updates.
Need Help?
Email: [email protected]
Phone: 844-949-6424 (844-WIZ-niche)
Live Chat: Click the blue WIZchat Messenger icon in the bottom corner of your screen.