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Understanding Payment Status (Paid, Authorised, Refunded, Disputed, Capture Failed, Declined)

What each payment status means in WIZniche POS — All, Paid, Authorised, Refunded, Disputed, Capture Failed, Declined — and how to filter by status.

Every transaction in WIZniche POS has a Payment Status that tells you exactly where it stands — whether the money has been collected, authorized but not yet captured, refunded, disputed, or failed.


How to Filter by Status

  1. Click Transactions in the left sidebar.

  2. Click the Filter button above the transaction list.

  3. Click into the Status field within the filter panel.

  4. Select the status you want to filter by from the list.

  5. Click Apply in the top-right corner.


Status Options

All

Shows transactions regardless of status. This is the default selection.

Paid

Shown with a green dot in the transaction list. The payment was successfully completed and funds have been collected. This is the status you'll see on the vast majority of your transactions.

Authorised

The card has approved the charge and funds are reserved, but the payment has not yet been captured/settled. This is common for transactions awaiting a final capture step before funds are fully collected.

Refunded

The transaction has had some or all of its amount returned to the customer. See the Refunds section of this collection for more on issuing and tracking refunds.

Disputed

The customer has raised a dispute (chargeback) with their card issuer for this transaction. See the Disputes section of this collection for more detail.

Capture Failed

The payment was authorized but the subsequent capture step failed, meaning funds were not successfully collected.

Declined

The payment attempt did not succeed — for example, due to insufficient funds, a declined card, or a processing error. Declined transactions did not collect any funds and may need to be retried with the customer.


Where Payment Status Appears

The Payment Status column is shown in the main Transactions list and is also displayed at the top of the Transaction Detail panel when you open a specific record.


Resetting the Status Filter

Click Reset within the Status filter screen, or Reset all filters from the main Filter panel, to clear your selection and return to viewing all statuses.


Need Help?

  • Phone: 844-949-6424 (844-WIZ-niche)

  • Live Chat: Click the blue WIZchat Messenger icon in the bottom corner of your screen.

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