A full refund returns the entire amount of a sale to the customer. From the Payment Summary screen, the Register uses the same refund flow as the rest of WIZniche POS.
Opening the Refund Sidebar
From the Payment Summary screen, click Refund.
The refund sidebar opens with two tabs: Refund Items and Refund Amount.
Refunding Every Item
On the Refund Items tab, select all items on the sale.
Choose what happens to the returned inventory at the restock step.
Confirm on the summary screen.
Refunding the Full Amount Instead
If you'd rather not itemize, switch to the Refund Amount tab and enter the full sale total. Select a reason — Returned goods, Duplicate charge, or Service not received — before confirming.
Card Refunds
Refunding a card payment requires checking an acknowledgment that it can take 3–5 business days to reach the customer. The Email refund receipt to customer checkbox is ticked by default.
Need Help?
Email: [email protected]
Phone: 844-949-6424 (844-WIZ-niche)
Live Chat: Click the blue WIZchat Messenger icon in the bottom corner of your screen.