A partial refund returns less than the full sale total — either a subset of items or a specific dollar amount. It uses the same refund sidebar as a full refund.
Opening the Refund Sidebar
From the Payment Summary screen, click Refund.
The refund sidebar opens with two tabs: Refund Items and Refund Amount.
Refunding Specific Items
On the Refund Items tab, select only the item(s) being returned.
Choose what happens to the returned inventory at the restock step.
Confirm on the summary screen.
Refunding a Custom Amount
Switch to the Refund Amount tab and enter the amount to return — it doesn't have to match any single item's price. Select a reason — Returned goods, Duplicate charge, or Service not received — then confirm.
Card Refunds
Refunding a card payment requires checking an acknowledgment that it can take 3–5 business days to reach the customer. The Email refund receipt to customer checkbox is ticked by default.
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