Service Charges are fees you can create and apply at checkout to offset operational costs — such as shipping fees, bag fees, credit card fees, or any other pass-through cost. They can be fixed amounts, percentages, or variable, and can be assigned to specific locations.
How to Access
Click Settings in the left sidebar.
Under the Payment section, click Service Charges.
Breadcrumb: Home › Settings › Service Charges
The Service Charges List
Once you have service charges created, they appear in a table showing:
Name — The label for the service charge (e.g. "Shipping Fee", "Credit Card", "5%").
Location — Which locations this charge is available at.
Sales Taxes — Whether the charge is Non-taxable or Taxable (Assigned taxes).
Amount — The charge value. Shows N/A for variable charges where the amount is entered at the time of sale.
Use the Search bar and Locations filter to find specific charges.
Creating a Service Charge
Click the blue Create Service Charge button in the top-right corner.
A panel will slide out from the right with the following fields:
Name
Enter a clear, descriptive name for the charge as it will appear at checkout and on receipts (e.g. "Shipping Fee", "Bag Fee", "Processing Fee").
Amount Type
Select how the charge is calculated from the dropdown. There are four options:
Amount ($) — A fixed dollar amount charged every time (e.g. $5.00).
Percentage (%) — A fixed percentage of the order total (e.g. 5%).
Variable amount ($) — The dollar amount is entered manually at the time of checkout. The Amount column shows N/A.
Variable percentage (%) — The percentage is entered manually at the time of checkout. The Amount column shows N/A.
Amount
Enter the charge value. This field is only active for Amount ($) and Percentage (%) types. Variable types do not require a pre-set amount.
Location
Select which locations this service charge should be available at. You can assign it to one or multiple locations.
Sales Taxes
Click Edit in the Sales Taxes section to configure whether this charge is taxable:
Non-taxable — No tax is applied to this charge.
Taxable (Assigned taxes) — Tax rules assigned to your account are applied to this charge.
Click Save to create the service charge.
Editing a Service Charge
Click on any existing service charge in the list to open the edit panel. Make your changes and click Save.
How Service Charges Appear at Checkout
Once created, service charges are available to apply when processing orders through the POS register, Virtual Terminal, and invoices. They appear as a line item on the customer's receipt or invoice.
Need Help?
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